Progressive Dialer Software is best suitable for dialing outbound calls and call center solutions. The dialer will increase the productivity of agents and helps in using the agent’s time optimally. The dialer will dial when agents are free, ensuring an increase in contact rates and a decrease in abandoned call rates.

A Progressive Dialer is an automated dialing system that provided contact information to the customer to the agents at the time of dialing a phone number. The dialer software will wait for an agent to end the current call before dialing the next call. That makes it different from a predictive dialer that dials multiple numbers for every agent. Using software, organizations can experience the productivity benefits of automatic dialing. It usually, automatically keep dialing a list of numbers from the database.