INBOUND SOFTWARE
Inbound Call Center Software helps in delivering professional, high quality customer service and caller experience with the IVR phone system. The software integrated with the CRM/ Ticketing System, it becomes more powerful and provide advanced services to customers. You can set-up and make more use of without any extra cost and zero maintenance price. The software will provide an answer to the problem, issue resolution, and help the agents to handle calls and guide the customer more easily.
Features
- CRM integration
- Live feeds
- Real time analytics
- Call center analytics
- Time-based call routing
- Unlimited calls concurrently
- Easy to transfer the calls to appropriate agent
- High-tech IVR phone menu
- Auto attendants
OUTBOUND SOFTWARE
Outbound Call Center is a perfect solution for businesses who makes a large volume of outgoing calls. Using Outbound Call Center Software Solutions you can manage and motivate agents, generates high-quality leads and also provide greater call experience using Outbound Software. With this software solution preview dialing, click to call become easy and effective. The software helps in saving your time and eliminate data entry. You can track and manage all your decisions from the same place. It helps in saving the time of the agents as they do not need to save the calling data as it is already saved when the customers calls. We can track the agent’s performance and help them in improving their performance.
Features
- Flexible Dialing Mode
- Integrated CRM
- Real Time Report
- Click To Call Facility
- Call Back & Appointment Setting
- Maximize Agent Productivity